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Infomation

Information image
Shilla Stay Haeundae
Room amenities and services
Room amenities and services
The Hotel Policy

Check-in / Check-out time

- Check-in : after 3pm, Check-out : by noon

※ To ensure more pleasant room arrangements during peak season, the check-out time will be changed to 11 a.m. (Peak season: July 20 - August 19, 2018)

Cancellation of reservation

- Busy seasons (May, Jul., Aug., Oct., Dec. 24 and Dec. 31) :
· Cancellations will be accepted without penalty until 7 days before the scheduled check-in date.
· Cancellations or changes made no later than 18:00, 2-6 days before the scheduled check-in date are subject to a penalty charge equal to 20% of the first-night’s room rate.
· No-shows or cancellations/changes made after the time limit above are subject to a penalty charge equal to 80% of the first-night’s room rate.

- Off-seasons (off-peak periods) :
· Cancellations will be accepted without penalty until 18:00 on the day before the scheduled check-in date.
· No-shows or cancellations/changes made after the time limit above are subject to a penalty charge equal to 10% of the first-night’s room rate.

Animals

- No animals are allowed in the hotel except guide dogs.

Minors

- Minors are not permitted unless accompanied by their parents or guardian (in compliance with The Juvenile Protection Act, Articles 30 and 58)